Cancellation & Refund Policy
We understand that plans sometimes change. Because Hosted Lagos is a highly personalised experience and accommodation, guides, transport and activities are reserved specifically for each guest, cancellations can result in costs that we cannot recover.
Deposit and payment
A £500 deposit per person is required to confirm your booking.
The remaining balance is due 60 days before your arrival in Lagos.
If you book within 60 days of arrival, the full cost of your stay is payable at the time of booking.
Your booking is not confirmed until we have received your deposit and issued written confirmation.
If you cancel
If you need to cancel your trip, please let us know in writing as soon as possible.
Our standard cancellation charges are:
| When you cancel | Maximum cancellation charge |
|---|---|
| More than 90 days before arrival | £500 deposit |
| 61–90 days before arrival | 25% of the total booking price |
| 31–60 days before arrival | 50% of the total booking price |
| 30 days or fewer before arrival | 100% of the total booking price |
These charges reflect the costs we are likely to have committed in preparing for your visit. Where our actual unrecoverable costs are lower than the applicable cancellation charge, we will reduce the charge accordingly.
Any refund due will be returned to the original payment method.
Changing your dates
We would much rather move your trip than lose your booking.
If you need to change your dates, we will normally allow you to transfer your booking once to another available date, provided you contact us at least 60 days before arrival.
We will not charge an administration fee for the first change, although you will need to pay any additional costs arising from the new dates.
Changes requested within 60 days of arrival will depend on what arrangements we are able to change or cancel without charge.
Visas and other third-party costs
Where we have already incurred costs specifically on your behalf — for example visa fees, permits, tickets or other non-refundable third-party bookings — these amounts may not be refundable.
We will always tell you what has been deducted and why.
Flights are not included in the Hosted Lagos price. Any cancellation or amendment of your flights is subject to the airline’s own terms and conditions.
If Hosted Lagos cancels your trip
In the unlikely event that we have to cancel your trip, you will be offered either:
- an alternative Hosted Lagos date acceptable to you; or
- a full refund of all payments made to us.
Where you choose a refund, it will be made within 14 days of cancellation.
We will not be responsible for consequential costs such as independently booked flights unless we are legally required to meet those costs.
Unavoidable and extraordinary circumstances
If unavoidable and extraordinary circumstances occur at or close to your destination which significantly affect our ability to provide your Hosted Lagos experience, or significantly affect your travel to Lagos, you may be entitled to cancel before departure without paying a cancellation charge and receive a full refund of payments made to us.
This may include circumstances such as serious security incidents, natural disasters or other events outside our reasonable control.
Travel insurance
Comprehensive travel insurance is a condition of booking with Hosted Lagos.
Your policy should include, as a minimum, appropriate cover for:
- medical treatment and emergency repatriation;
- cancellation and curtailment;
- personal belongings;
- activities you intend to undertake; and
- travel to Nigeria.
We strongly recommend taking out insurance as soon as you book, rather than waiting until shortly before departure.
If you cancel for a reason covered by your travel insurance, you should normally be able to claim eligible cancellation costs from your insurer.
Failure to travel
No refund will normally be payable if you are unable to travel because you have failed to obtain the necessary passport, visa, vaccination documentation or other entry requirements, except where required by law.
Similarly, no refund will normally be available for accommodation, meals, activities or other services that you choose not to use after your Hosted Lagos experience has begun.
Your statutory rights
Nothing in this policy affects any rights you have under UK consumer law, including, where applicable, the Package Travel and Linked Travel Arrangements Regulations 2018.